Max Klostermann

Trendsetter retail logistics – innovative and sustainable!

Just as efficient logistics processes are the key to customer satisfaction and competitiveness in online retail, innovation and cooperation are the basic prerequisites for the retail of the future. This session will present the latest EHI study on trends in ‘Shipping and returns management in e-commerce’ as well as the winning entry of this year's ECR Award in the ‘Innovation Excellence’ category, which shows how intelligent logistics enables innovative retail concepts and provides consumers with a new shopping experience.