Beyond Returns: Reinventing the Value Chain Through Intelligent Returns Management

When: Thursday, 10:30 - 12:00

Returns are more than just a necessary evil – when managed effectively, they become a strategic lever. In this session, we’ll explore how intelligent returns management can transform the entire value chain: from efficient intralogistics – from unpacking to resale – to AI-powered returns forecasting and seamless integration into demand planning and inventory management. We’ll address key challenges such as quality assessment and product refurbishment, and include the customer perspective: What do consumers expect from returns today? Discover how returns can become a true source of value.