Customer experience 2030 - when LogTech makes the difference
In a world where everything is expected to be instant, transparent, and personalized, the supply chain becomes the ultimate lever for customer experience. Technologies such as real-time tracking, predictive analytics, autonomous vehicles, AI-based ETA predictions, and drones are not only transforming operational logistics – they are actively shaping the experience customers associate with a brand.
This panel explores the question: How can logistics become a strategic differentiator through technology – rather than a mere commodity?
The goal is to showcase concrete innovation approaches from real-world practice and discuss how companies can successfully balance experience, efficiency, and sustainability.
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